cl33 Terms and Conditions —
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Introduction and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between cl33 ("Platform", "we", "us") and any person who uses this website or any of its services ("User", "you"). By accessing the cl33 platform, creating an account or using any service, you are considered to have fully accepted all the terms set out below.

If you do not agree to these terms, please refrain from using the cl33 platform.

1.1 Description of Services

cl33 is an online entertainment platform that provides sports betting, casino games, slots, live casino and other gaming services for users in Bangladesh. Our platform is designed specifically with Bangla-speaking users in mind.

1.2 Applicability

These terms apply to the cl33 website, mobile version and any application or service provided by cl33. In addition, cl33's Privacy Policy and Responsible Gaming Policy are considered an integral part of these terms.

Account Registration and Management

To access the full benefits of the cl33 platform you will need to create a personal account. The following terms apply to account registration and management:

2.1 Single Account Policy

Each individual may create and operate only one cl33 account. Creating multiple accounts is strictly prohibited. If multiple accounts are identified, all associated accounts will be closed immediately and any bonuses will be forfeited.

2.2 Registration Information

When creating an account you must provide accurate, complete and up-to-date information, including:

• Full legal name (as per national identity card)
• Date of birth (for age verification)
• Active mobile number
• Valid email address
• Preferred payment method

Providing false or misleading information may result in account closure.

2.3 Account Security

You are responsible for keeping your account password and login details secure. If you suspect any unauthorised use of your account, notify our support team immediately. cl33 will not be held responsible for losses caused by third parties.

2.4 Account Verification (KYC)

cl33 may request documents for identity verification at any time, such as a copy of your national identity card or passport. Withdrawals may be put on hold until the verification process is complete.

Age Verification and Eligibility

To create an account and use gaming services on cl33, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must have a valid and active banking or mobile financial service account.
• You must not be subject to any legal restrictions that prohibit online gaming.
• You must not be registered in a self-exclusion program due to mental health or addiction concerns.

cl33 may request a national identity card or birth registration certificate for age verification. If verification fails, the account will be closed and any deposited funds will be returned, but no bonuses or winnings will be paid out.

Deposits and Withdrawals

4.1 Accepted Payment Methods

cl33 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking (Dutch-Bangla Bank)

All payment transactions are processed in Bangladeshi Taka (BDT / ৳).

4.2 Deposit Terms

• Deposited funds must come from a payment account registered in your own name.
• Deposits from third-party accounts are prohibited.
• The deposit process is generally completed instantly.
• In the event of a technical delay, please contact 24/7 live chat.

4.3 Withdrawal Terms

• Withdrawals can only be made to the payment account used for the original deposit.
• Withdrawal processing typically takes 10 to 45 minutes.
• Additional verification may apply for large withdrawal amounts.
• Withdrawals may be delayed if account verification (KYC) is not complete.
• Withdrawals will not be processed if bonus wagering requirements have not been met.

4.4 Suspicious Transactions

cl33 reserves the right to investigate any suspicious financial activity and to place the relevant transactions on hold. Accounts will be closed immediately if money laundering or any other illegal financial activity is suspected.

Bonuses and Promotions

5.1 Welcome Bonus

Welcome bonus terms:

• The bonus applies to the first deposit only.
• Wagering requirement: 15x — meaning you must wager 15 times the bonus amount before withdrawing.
• For example: if you receive a ৳5,000 bonus, you must wager ৳75,000.
• The wagering requirement must be met within a specified time period after the bonus is received.
• The percentage contribution towards wagering may differ depending on the game.

5.2 General Bonus Policy

• Each bonus offer has specific terms that are published alongside the offer.
• If cl33 suspects bonus abuse or manipulation, it reserves the right to forfeit the bonus.
• Claiming multiple bonuses from the same household, address or IP address is prohibited.
• VIP program benefits are governed by separate rules.
• cl33 reserves the right to modify or cancel any promotion.

5.3 VIP Program

The cl33 VIP program has 4 tiers where regular players can enjoy weekly cashback:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

It is possible to advance to higher VIP tiers through regular and active gaming. VIP benefits depend on the current activity level of your account.

Gaming Rules and Fair Play

6.1 General Gaming Terms

All games on the cl33 platform are operated by reputable game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). The outcome of each game is determined by Random Number Generator (RNG) technology, which ensures fair play.

6.2 Betting Limits

Minimum and maximum betting limits apply to each game. These limits are clearly displayed in the game interface. cl33 reserves the right to change betting limits under special circumstances.

6.3 Technical Issues

If a game is interrupted due to a technical or system error during play, cl33 reserves the right to cancel that game round and refund the wagered amount. cl33 is not responsible for losses caused by internet connection problems.

6.4 Sports Betting

For sports betting, the odds set before the match starts apply. If a match is abandoned or postponed, the wagered amount is generally refunded. However, this may differ according to the rules of the specific competition.

Prohibited Activities

• Operating multiple accounts: A single person holding more than one cl33 account is prohibited.
• Bonus manipulation: Placing artificial bets or counter-bets for the purpose of meeting bonus requirements.
• Money laundering: Any attempt to legitimise illegal funds using the cl33 platform.
• Collaborative betting: Multiple users coordinating with each other to defraud the system.
• Software abuse: Attempting to gain an unfair advantage through bots, automation software or any other programming tools.
• False information: Using false or forged documents during the registration or verification process.
• Third-party funds: Depositing from another person's account or betting on behalf of others through your own account.
• Hacking or System Exploitation: Attempting to exploit technical vulnerabilities in cl33 or gain unauthorized access to the system.

Account Suspension & Closure

8.1 Closure by cl33

cl33 reserves the right to suspend or permanently close your account without prior notice in the following circumstances:

• Violation of any clause of these Terms and Conditions
• Suspicion of fraudulent activity
• Failure to verify age or identity
• Participation in prohibited activities
• Due to legal or regulatory requirements

8.2 Closure by User

You may request to close your account at any time through our 24/7 support. You will be given the opportunity to withdraw any remaining balance before the account is closed, subject to meeting the terms and conditions.

8.3 Self-Exclusion

If you feel that gaming is causing problems for you, please use the self-exclusion facility described in our Responsible Gaming section. It will not be possible to reactivate the account during the self-exclusion period.

Responsible Gaming

cl33 takes responsible gaming very seriously. We believe that gaming is an entertainment activity and should never be a cause of financial problems or mental stress.

9.1 Our Commitment

• Providing the facility to set deposit and betting limits
• Offering temporary breaks or self-exclusion options
• Providing information and support about the signs of gaming addiction
• Keeping minors protected from gaming

To learn more about responsible gaming, please read our Responsible Gaming Policy page. If you are affected by a gaming problem, contact our 24/7 Bangla support.

Privacy & Data Protection

cl33 gives the highest priority to the protection of your personal information. Our platform uses SSL encryption technology to keep all your transactions and personal data secure.

10.1 Data Collection

cl33 collects certain personal information for the purpose of account registration and service delivery. This information is not sold to third parties or used inappropriately.

10.2 Cookie Policy

cl33 uses cookies to improve the website browsing experience and to personalize services. Continued use of the website is taken as consent to the use of cookies.

To learn more about how we collect, use, and protect your data, please read the Privacy Policy.

Intellectual Property & Ownership Rights

All content on the cl33 website — including logos, designs, text, graphics, software, trademarks, and other materials — is the sole property of cl33 or its licensors and is protected by applicable intellectual property laws.

11.1 Prohibited Use

• Copying, reproducing, or distributing any content of cl33 without permission is prohibited.
• Promoting any service or product using cl33's trademarks or logos is prohibited.
• Attempting to reverse engineer or decompile any part of the platform is prohibited.

Limitation of Liability

cl33 will not be liable for any loss in the following circumstances:

• Loss caused by internet connection issues or disruption of third-party services
• Loss caused by the user's own error or negligence
• Loss caused by unauthorized third-party access to the account
• Issues arising from natural disasters or unavoidable circumstances (force majeure)
• Any dissatisfaction regarding game outcomes (as game results are determined by RNG)

Changes & Updates to Terms and Conditions

cl33 reserves the right to change, amend, or update these Terms and Conditions at any time. Users will be notified of significant changes via email or through a notice on the platform.

13.1 Effective Date of Changes

Changes to the Terms and Conditions will take effect from the date of publication. Continued use of the platform after the changes will be considered as acceptance of the revised Terms and Conditions.

13.2 Latest Version

The latest version of the Terms and Conditions will always be available on this page. It is recommended to check this page regularly.

Contact & Complaint Resolution

14.1 Contacting Support

For any questions or complaints regarding these Terms and Conditions, please contact us:

• 24/7 Bangla Live Chat: Click the support button on the website.
• Email: [email protected]

14.2 Complaint Process

When a complaint is submitted, we will investigate and try to provide a resolution as quickly as possible. More complex matters may take a little longer to resolve. All complaints are considered fairly and each case is evaluated individually.